1. 48-Hour Refund Window
IXIIY offers a 48-hour refund request window from the date and time of purchase. If you are dissatisfied with your purchase, you may submit a refund request within 48 hours of the transaction.
Refund requests submitted after the 48-hour period will not be considered, except where required by applicable law.
Submitting a refund request does not automatically guarantee a refund. Every request will be reviewed in accordance with this Refund Policy.
2. Refund Eligibility
To be eligible for a refund:
- The refund request must be submitted within 48 hours of purchase.
- The purchase must have been made directly through the official IXIIY platform.
- The account must not have violated IXIIY's Terms & Conditions.
- IXIIY reserves the right to verify all refund requests before approval.
3. Non-Refundable Situations
Refunds may be refused under any of the following circumstances:
- The refund request is submitted after the 48-hour refund period.
- A substantial portion of the purchased course or learning content has already been accessed or completed.
- Downloadable resources, templates, software, files, or digital assets have been downloaded or accessed.
- The purchase was made under a promotional offer, limited-time campaign, or discounted sale expressly marked as non-refundable.
- The user has violated the Terms & Conditions or Community Guidelines.
- Fraudulent activity, abuse of the refund policy, unauthorized payment activity, or suspicious behavior is detected.
- The request is based solely on a change of mind, lack of time, change in career plans, or failure to complete the course.
- The user did not achieve any expected income, business growth, job opportunity, freelancing opportunity, commission, or other desired outcome.
4. No Guaranteed Results
IXIIY is an educational platform that provides learning resources and digital skill development. IXIIY does not guarantee:
- Income or earnings.
- Employment or job placement.
- Freelancing opportunities.
- Business success.
- Client acquisition.
- Promotions.
- Profits or commissions.
- Career advancement.
- Financial independence.
- Any specific outcome or result.
Any income examples, testimonials, case studies, or success stories shared by IXIIY are provided solely for illustrative purposes and should not be interpreted as guarantees of future performance. Individual results depend on personal effort, implementation, consistency, experience, market conditions, and other factors beyond IXIIY's control.
Refunds will not be granted solely because expected results were not achieved.
5. Payment Gateway & Processing Fee
For every approved refund, the following deductions shall apply:
- 3% Payment Gateway Charges to cover non-refundable transaction costs charged by payment service providers.
- 5% Administrative & Refund Processing Fee to cover operational, payment processing, verification, and administrative expenses.
Accordingly, approved refunds shall be processed after deducting a total of 8% (3% Payment Gateway Charges + 5% Processing Fee) from the amount paid, unless otherwise required by applicable law.
6. IBO Commission Policy
If a purchase generated an IXIIY Business Owner (IBO) commission and that purchase is later refunded, cancelled, reversed, or subject to a chargeback:
- No IBO commission shall be payable for the refunded transaction.
- If the commission has already been credited or paid, IXIIY reserves the right to reverse, deduct, adjust, or recover the corresponding commission from the IBO's wallet, future commissions, account balance, or any other amount payable to the IBO.
- IXIIY's internal records relating to commission calculations and adjustments shall be final, subject to applicable law.
7. How to Request a Refund
To request a refund, please contact IXIIY Support within the 48-hour refund period and provide:
- Your full name.
- Registered email address.
- Order ID or transaction reference.
- Product purchased.
- Date of purchase.
- Reason for requesting the refund.
IXIIY may request additional information to verify your purchase before processing the request.
8. Refund Processing
If your refund request is approved:
- The refund will be processed to the original payment method used during purchase.
- Refunds are generally initiated within 5–10 business days, depending on your bank, payment gateway, or card issuer.
- Processing timelines may vary, and IXIIY is not responsible for delays caused by banks or payment service providers.
9. Access After Refund
Upon approval and completion of a refund:
- Access to the purchased Vault, course, community, live sessions, downloadable resources, bonuses, certificates (if applicable), and all associated benefits will be permanently revoked.
- Continued access, copying, distribution, or use of refunded content is strictly prohibited and may result in account suspension and legal action.
10. Chargebacks
Customers are encouraged to contact IXIIY Support before initiating a payment dispute or chargeback. If a chargeback is initiated without first contacting IXIIY, we reserve the right to:
- Suspend or permanently terminate the user's account.
- Revoke access to all purchased products and services.
- Reverse any associated IBO commissions.
- Contest the chargeback with the payment provider by submitting relevant transaction and platform usage records.
- Restrict future purchases on the IXIIY platform.
11. Changes to this Refund Policy
IXIIY reserves the right to amend or update this Refund Policy at any time. Any changes will become effective immediately upon publication on the Platform unless otherwise stated. Continued use of the Platform after such changes constitutes acceptance of the revised Refund Policy.
12. Contact Us
For refund requests or questions regarding this Refund Policy, please contact IXIIY using the official contact information available on our website.